FAQ
What payment methods do you accept?
We accept Apple Pay, Google Pay, and most major credit cards, such as Visa and Mastercard.
My order status is “processing.” What does that mean?
“Processing” simply means that we have received your order. Once your order has been processed and shipped, you will receive a tracking number, and your order status will change to “Completed.”
How do I return a product?
Of course, you can return your order within 14 days from the date of receipt. You, as the customer, are responsible for all return costs, and we recommend that all customers send returns with a tracking number. We are not responsible for the loss of return packages.
Please note that underwear, swimwear, and beauty products cannot be returned for hygiene reasons.
Why can’t underwear, masks, hygiene products, and beauty products be returned?
Underwear, masks, and beauty products are considered hygiene products. We take public safety and hygiene very seriously and do not allow returns of underwear, masks, hygiene products, and beauty products to ensure the safety of everyone. We are not alone in this; other providers of underwear, masks, hygiene products, and beauty products also do not allow returns for the same reasons.
Do you cover return shipping costs?
No, all customers are responsible for return shipping costs. We recommend sending your return with a tracking option, as we are not responsible for lost returns.
What if the product I received is incorrect, defective, damaged, or missing?
Please contact us within 7 days of receiving the order if you have received incorrect, defective, damaged, or missing items. To make the process smoother, please provide your order number and attach a photo of the issue when contacting our customer service. We will do our best to resolve your case as soon as possible.
How long does the return process take, and when will I receive my refund?
The processing of returns can take up to 5 business days from the date we receive the package. You will receive a confirmation email once your return has been processed.
All returns will be refunded to your original payment method. If you paid by credit or debit card, the refund will be sent to the issuing bank within 5 to 7 business days from the receipt of the returned product or the processing of the cancellation request.
How long will it take for me to receive my order?
Once you have placed your order and payment has been confirmed, you can expect your order to be shipped within 1 to 3 business days, with an average delivery time of 3 to 7 business days.
Will my order be shipped in the same package?
For logistical reasons, sometimes products are shipped in separate packages. Please keep this in mind when receiving deliveries. If you have more questions, please contact us at info@Loulondon.uk.
I need to change something in my order. How can I do this?
If you wish to change the size or color of your order, please contact us immediately. After 24 hours or once your order has been processed, we will be unable to make any changes.
How can I contact you?
You can contact us by email at info@loulondon.uk. We guarantee a response within 24-48 hours and will be happy to help you.
We accept Apple Pay, Google Pay, and most major credit cards, such as Visa and Mastercard.
My order status is “processing.” What does that mean?
“Processing” simply means that we have received your order. Once your order has been processed and shipped, you will receive a tracking number, and your order status will change to “Completed.”
How do I return a product?
Of course, you can return your order within 14 days from the date of receipt. You, as the customer, are responsible for all return costs, and we recommend that all customers send returns with a tracking number. We are not responsible for the loss of return packages.
Please note that underwear, swimwear, and beauty products cannot be returned for hygiene reasons.
Why can’t underwear, masks, hygiene products, and beauty products be returned?
Underwear, masks, and beauty products are considered hygiene products. We take public safety and hygiene very seriously and do not allow returns of underwear, masks, hygiene products, and beauty products to ensure the safety of everyone. We are not alone in this; other providers of underwear, masks, hygiene products, and beauty products also do not allow returns for the same reasons.
Do you cover return shipping costs?
No, all customers are responsible for return shipping costs. We recommend sending your return with a tracking option, as we are not responsible for lost returns.
What if the product I received is incorrect, defective, damaged, or missing?
Please contact us within 7 days of receiving the order if you have received incorrect, defective, damaged, or missing items. To make the process smoother, please provide your order number and attach a photo of the issue when contacting our customer service. We will do our best to resolve your case as soon as possible.
How long does the return process take, and when will I receive my refund?
The processing of returns can take up to 5 business days from the date we receive the package. You will receive a confirmation email once your return has been processed.
All returns will be refunded to your original payment method. If you paid by credit or debit card, the refund will be sent to the issuing bank within 5 to 7 business days from the receipt of the returned product or the processing of the cancellation request.
How long will it take for me to receive my order?
Once you have placed your order and payment has been confirmed, you can expect your order to be shipped within 1 to 3 business days, with an average delivery time of 3 to 7 business days.
Will my order be shipped in the same package?
For logistical reasons, sometimes products are shipped in separate packages. Please keep this in mind when receiving deliveries. If you have more questions, please contact us at info@Loulondon.uk.
I need to change something in my order. How can I do this?
If you wish to change the size or color of your order, please contact us immediately. After 24 hours or once your order has been processed, we will be unable to make any changes.
How can I contact you?
You can contact us by email at info@loulondon.uk. We guarantee a response within 24-48 hours and will be happy to help you.